Google Nest Speaker or Display Offline: Wi-Fi Fixes
This guide covers Google’s smart speakers and displays: Nest Mini, Nest Audio, Nest Hub, Nest Hub Max and older Google Home speakers. If one won’t finish setup, won’t find your network, or shows offline in the Google Home app, work through Google’s steps below in order. A quick test first: Google says that if the assistant answers your questions, the device is connected to Wi-Fi (Google Nest Help: Google Nest or Home device not connected to Wi-Fi network).
Is this the right guide? This guide covers Google Nest and Google Home speakers and displays. If you have an Amazon Echo, see Echo and Alexa Wi-Fi Troubleshooting. If you have Sonos, see Sonos Wi-Fi Setup and Troubleshooting. If every device in your home is losing Wi-Fi, start with Why Does My Wi-Fi Keep Disconnecting?.
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Quick answers
- Changed your Wi-Fi name, password or internet provider? Set the speaker or display up again: in the Google Home app, tap Add, then Device, and follow the steps (Google Nest Help: Google Nest or Home device not connected to Wi-Fi network).
- Won’t connect during setup? Restart the router and the speaker for one minute each, close and reopen the Google Home app, and check the password carefully, because it is case sensitive (Google Nest Help: Fix Wi-Fi connection issues for your Google smart speaker or display).
- Your network isn’t in the list? It may be hidden, or your phone may not support 5 GHz. Enter the network name and password manually (Google Nest Help: Wi-Fi network not listed in the Google Home app).
- Drops off and comes back? Wireless interference can cause intermittent disconnections, so check what sits near the speaker and the router (Google Nest Help: Troubleshoot wireless interference).
- Nothing works? Test with a phone hotspot, and use a factory reset only as the last step (Google Nest Help: Fix Wi-Fi connection issues for your Google smart speaker or display, Google Nest Help: Factory reset your Google smart speaker or display).
Before you start
Google lists these checks first (Google Nest Help: Fix Wi-Fi connection issues for your Google smart speaker or display):
- The speaker or display is plugged into a wall outlet and powers on.
- Other devices can use your Wi-Fi. If none can, restart the router, then check with your internet provider for outages.
- The Wi-Fi password is right. It is case sensitive.
- Your phone runs Android 9.0 or later, or iOS 17.0 or later, and has the latest Google Home app.
- The speaker or display is within 15 to 20 ft (4 to 6 m) of the router while you set it up.
- You are not on a public or shared network. Google says business, apartment, school and dorm networks, mobile hotspots and pocket Wi-Fi may not work.
Google’s fix, step by step
- Restart the router. Unplug it for one minute, then plug it back in.
- Restart the speaker or display. Unplug its power cord for one minute, then plug it back in.
- Force close the Google Home app on your phone, then open it again.
- Turn your phone’s Wi-Fi off and on. If you have a dual-band router, Google suggests trying setup on both the 2.4 GHz and 5 GHz bands.
- Set it up again and type the password carefully. Tap the eye icon (Android) or Show password (iPhone) to check it.
Google also notes that with a Netgear Nighthawk router you may need to turn off Access Control and, in the guest network settings, allow guests to see each other and access the local network (Google Nest Help: Fix Wi-Fi connection issues for your Google smart speaker or display).
Network not listed in the app
If your network name doesn’t appear during setup, Google suggests (Google Nest Help: Wi-Fi network not listed in the Google Home app):
- If you want the 5 GHz band, check that your phone supports 5 GHz.
- Stay within 15 to 20 ft of the router, and check your phone can join the same network from where you are.
- If other devices can’t see the network either, it is hidden. Enter the network name and security type manually in the Google Home app.
- Restart the router and the speaker, close the app, and try again. On iPhone, tap the refresh button next to the network list.
Hotspot test: is it the speaker or your network?
Google suggests a temporary phone hotspot to narrow things down. If the speaker or display connects to the hotspot, it can use Wi-Fi and the problem is your home network, so contact your internet provider or router maker. If it can’t connect even to the hotspot, contact Google. Google notes hotspots aren’t fully supported for everyday use and may use mobile data (Google Nest Help: Fix Wi-Fi connection issues for your Google smart speaker or display).
Factory reset, as a last step
A factory reset clears your data from the device, removes it from the home and can’t be undone. You can’t do it by voice or from the app (Google Nest Help: Factory reset your Google smart speaker or display).
| Device | How Google says to reset it |
|---|---|
| Nest Mini (2nd gen) | Switch the mic off (lights turn orange), then press and hold the center of the top. Keep holding about 15 seconds until a sound confirms the reset. |
| Nest Audio | Switch the mic off on the back, then press and hold the center near the top for about 15 seconds until a sound confirms the reset. |
| Nest Hub and Nest Hub (2nd gen) | Press and hold both volume buttons on the back for about 10 seconds. |
| Nest Hub Max | Save any video clips you want and remove it from the Google Home app first, then hold both volume buttons on the back for about 10 seconds. |
After the reset, set it up again in the Google Home app (Google Nest Help: Factory reset your Google smart speaker or display).
Products mentioned in this guide
Details come from TP-Link’s product page and the Amazon listing. When we checked on October 24, 2026, the extender was in stock new, sold and shipped by Amazon.com.
TP-Link RE315 (AC1200 Wi-Fi extender)
A dual-band extender for a speaker that sits far from the router. Google’s setup steps assume the device is within 15 to 20 ft of the router (Google Nest Help: Fix Wi-Fi connection issues for your Google smart speaker or display), so try moving the speaker first. The RE315 also has Access Point mode if you can run a cable from the router (TP-Link: RE315 product page).
View the TP-Link RE315 extender on Amazon (affiliate link) →
We have not independently tested this product. Availability, specifications and platform support can change; confirm the details on the product listing and the manufacturer's site.
Frequently asked questions
Why does my Google Nest speaker say offline?
It can’t reach your Wi-Fi. Common causes are a changed network name or password, a new router or provider, weak signal or interference.
How do I connect my Nest Mini to a new Wi-Fi network?
Set it up again in the Google Home app: tap Add, then Device, and choose the new network.
How do I know if my Nest speaker is connected?
Google says that if the assistant answers your questions, the device is connected to Wi-Fi.
Should I use 2.4 GHz or 5 GHz?
Google suggests trying setup on both bands of a dual-band router. To use 5 GHz, your phone must support 5 GHz too.
How close to the router should it be during setup?
Google says within 15 to 20 ft (4 to 6 m).
Can I use a phone hotspot with a Nest speaker?
As a test, yes. Google says hotspots aren’t fully supported for everyday use.
How do I factory reset a Nest Hub?
Hold both volume buttons on the back for about 10 seconds. On a Hub Max, save clips and remove it from the app first.
Will a factory reset fix Wi-Fi problems?
Sometimes, but it erases the device’s data and can’t be undone, so Google lists it last, after restarts and the hotspot test.